At tk8999, we believe that gambling should always be a form of entertainment — never a source of stress, financial hardship, or harm. Our responsible gaming programme provides every member with practical tools and resources to stay in control of their play at all times.
Our Commitment
tk8999 is committed to providing a safe, fair, and transparent gaming environment for all members across Bangladesh. We understand that for the vast majority of our players, betting on cricket, spinning slots, or enjoying a live dealer table at the tk8999 Casino is a fun pastime. However, we also recognise that for a small number of individuals, gambling can become problematic — and it is our responsibility to provide meaningful tools that help every member maintain healthy habits.
The responsible gaming framework at tk8999 is built around three core principles: prevention, intervention, and support. Prevention means giving every member access to tools — like deposit limits and session reminders — before problems arise. Intervention means actively monitoring gameplay patterns and reaching out when our systems detect behaviour that may indicate a developing issue. Support means ensuring that help is always available, whether through our own customer care team or through dedicated problem gambling organisations.
tk8999 enforces a strict minimum age of 18 years for all members. Age verification is conducted during the KYC process, and no withdrawal functionality is enabled until identity and age have been confirmed. If you are under 18 years of age, you are not permitted to use the tk8999 platform. If you are a parent or guardian concerned that a minor may have accessed the platform, please contact [email protected] immediately.
All responsible gaming tools available at tk8999 are completely free of charge. Activating a deposit limit, requesting a time-out, or initiating a self-exclusion will never incur any fee. tk8999 also guarantees that responsible gaming decisions made by members — including self-exclusions — will be honoured immediately and without obstruction. We will never attempt to persuade or pressure a member to reverse a responsible gaming decision.
All tk8999 responsible gaming tools take effect immediately upon activation and cannot be cancelled or reversed during the period you have selected. This is by design — it ensures your decision is fully protected and cannot be overridden in a moment of impulse.
Self-Assessment
Consider the following questions honestly. If you answer "yes" to two or more, we encourage you to use our responsible gaming tools or contact our support team.
If any of these questions resonate with you, please contact our support team at [email protected] or use the self-exclusion tool described below. Help is always available — you are not alone.
Player Protection Tools
Every tk8999 member has free, immediate access to the following responsible gaming tools. You can activate any of these at any time from your account settings or by contacting [email protected].
Set a maximum amount you are permitted to deposit into your tk8999 account over a defined period. Available as daily, weekly, or monthly limits in BDT.
Cap the total amount you are able to lose within a chosen time frame. Once your loss limit is reached, further wagering is automatically suspended for the remainder of the period.
Limit the amount of time you spend on the tk8999 platform in a single session. A pop-up reminder will appear as you approach your limit, and your session will close automatically when reached.
Receive periodic on-screen reminders during an active gaming session that display how long you have been playing and your net win/loss position for that session.
Take a temporary break from the tk8999 platform. During a time-out, your account will be suspended for the selected period. You will not be able to deposit, wager, or access the casino lobby.
For members who need a longer-term break or wish to stop gambling entirely, self-exclusion is the most powerful tool available. Your account will be fully closed for the duration you select.
To activate any of the tools listed above, log in to your tk8999 account and navigate to Account Settings > Responsible Gaming, or contact our 24/7 support team at [email protected]. All requests are processed without delay and with complete confidentiality.
Budgeting Made Easy
tk8999 makes it easy to track exactly how much you have deposited and wagered relative to the limits you have set. The visual dashboard in your account settings gives you a clear, real-time picture of your current period's spending — so you are never surprised by how much you have spent.
The example below shows what a member's weekly deposit limit dashboard might look like. Monitoring this regularly is a simple but highly effective habit that keeps your gambling genuinely recreational and well within your personal budget.
Tip: Financial experts recommend treating gambling as entertainment expenditure, similar to a night out or a cinema visit. Set your weekly or monthly deposit limit to an amount you are fully comfortable never seeing again — and stick to it.
This is an illustrative example of how the deposit and loss tracking dashboard displays your progress against the limits you have set.
* Figures shown are illustrative only. Your actual dashboard values will reflect your real account activity.
Core Principles
tk8999 enforces an 18+ minimum age policy across the entire platform. Every new member must complete KYC verification before full account access is granted. We use document checks and cross-referencing to ensure no underage individual can access real-money games.
From daily deposit caps to session loss ceilings, tk8999 gives every member granular control over how much money they can move through their account in any given period. Controls can be tightened at any time — instantly, at no cost, with no friction.
Our internal systems continuously analyse gameplay patterns for indicators that may suggest a member is experiencing difficulties. If our team identifies concerning behaviour — such as extended sessions, rapid re-deposits after losses, or escalating bet sizes — we will proactively reach out.
Our customer support team is trained to handle responsible gaming conversations with empathy, discretion, and without judgement. Whether you need help setting a limit, requesting a self-exclusion, or simply talking through concerns, our team is available 24/7 at [email protected].
tk8999 will never send promotional materials to members who have activated a time-out or self-exclusion. We will never contact you with bonus offers while your responsible gaming tools are active. Your decision to take a break is respected unconditionally.
We encourage any member who feels they may have a gambling problem to seek external support. Professional help is available through problem gambling helplines and mental health organisations that operate in Bangladesh. You do not need to manage this alone.
Know the Signs
Problem gambling does not always look dramatic. It can develop gradually, often without the individual noticing the warning signs until they have already had a significant impact. Understanding what to look for — in yourself or in someone you care about — is the first step toward addressing it.
The behaviours and feelings described in the accordion panel are commonly associated with gambling that has moved beyond recreational entertainment and into territory that warrants attention. If several of these resonate with your own experience, please do not hesitate to use tk8999's self-exclusion tools or contact our support team.
If you are in immediate financial distress as a result of gambling, please stop playing now, contact a trusted friend or family member, and reach out to [email protected] to initiate a self-exclusion. Your account can be closed within minutes.
Get Help Now
If gambling is causing you distress, financial difficulty, or affecting your relationships, please reach out. tk8999's support team is available 24 hours a day, 7 days a week to assist you with any responsible gaming request — including immediate account closure.
Send your responsible gaming request or concern to our dedicated support team. Email [email protected] with the subject line "Responsible Gaming Request". We aim to respond within 1 hour, 24/7.
Log in to your tk8999 account and navigate to Account Settings > Responsible Gaming to access deposit limits, loss limits, session timers, reality checks, time-out, and self-exclusion options directly — no support contact required.
We encourage members to seek support from professional problem gambling organisations and mental health services operating in Bangladesh. Independent advice from outside the platform can be especially valuable for longer-term recovery planning.
Explore tk8999 Safely
Now that you are fully informed about our responsible gaming tools and commitments, you are welcome to explore the tk8999 platform with confidence. Whether you enjoy live cricket betting, spinning the reels on our Slots selection, or experiencing the full tk8999 Casino lobby — always set your limits first and play within your means. For adults aged 18 and above only.